Terms of service

SHOZO (“we”, “us”, “our”) operates the website https://www.shozoglobal.com (“Site”) offering curated products across Home & Living, Electronics & Tech, Pet Gadgets, and Health & Wellness.
By accessing or using the Site, you agree to these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Site.

You must be at least 18 years old or have permission from a legal guardian to use the Site and make purchases.
You represent that the information you provide is accurate and complete.

You may check out as a guest or create an account.
You are responsible for safeguarding your login credentials and for all activity under your account.
Notify us immediately of any unauthorized use.

We strive to present accurate product descriptions, specs, and images; minor variations may occur.
Prices are in AUD unless stated otherwise and may change without notice.
Products may be limited in quantity and subject to restock or discontinuation at any time.
We reserve the right to refuse or limit quantities on any order.

By placing an order, you offer to purchase products under these Terms.
We accept major credit/debit cards and other methods shown at checkout. Payments are processed securely.
Orders are not confirmed until you receive an order confirmation email. We may cancel and refund orders for reasons including stock issues, pricing errors, or suspected fraud.

We currently ship within Australia. Shipping options, fees, and estimated delivery times are shown at checkout.
Delivery estimates are not guaranteed; delays may occur due to carrier or logistics factors.
Risk of loss passes to you upon delivery to the address provided or upon handover to the carrier where applicable. Ensure your address is accurate.

You’ll receive a shipping confirmation email with tracking details when your order dispatches.
If tracking shows delivered but you didn’t receive the parcel, contact the carrier and our support promptly.

We accept returns of most new, unused items within 30 days of delivery in original packaging. Contact us before returning to obtain instructions and authorization.
Return shipping is typically your responsibility unless the item is defective or we made an error.
Refunds are issued to the original payment method after we receive and inspect the return. Processing times may vary by bank.
For damaged/defective items, contact us within 7 days of delivery with photos so we can arrange a replacement or refund.

Promo codes must be entered at checkout and may not be combined unless stated.
Promotions are time-limited and subject to change without notice.
Gift cards (if offered) are non-refundable and treated as cash equivalents; lost or stolen cards may not be replaced.

All content on the Site—including text, graphics, logos, product images, and software—is owned by or licensed to SHOZO and protected by applicable laws.
You may not copy, modify, distribute, sell, or exploit any content without our prior written consent.

You agree not to misuse the Site, including by:
- Engaging in fraudulent or deceptive activities
- Interfering with security or the Site’s operation
- Uploading malicious code
- Scraping or data-mining without permission
We may suspend or terminate access for violations.

The Site may include links to third-party websites or services. We are not responsible for their content, policies, or practices.
Third-party terms may apply to certain features (e.g., payment processors, carriers).

Except as expressly stated on a product page or required by law, products are provided “as is” and “as available.”
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, SHOZO and its directors, officers, employees, and agents are not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or use, arising from your use of the Site or products.
Our total liability for any claim relating to the Site or products will not exceed the amount you paid for the product(s) giving rise to the claim.

You agree to indemnify and hold harmless SHOZO from any claims, losses, liabilities, damages, costs, and expenses (including legal fees) arising from your breach of these Terms or misuse of the Site.

Your use of the Site is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

You are responsible for complying with all local laws and regulations related to your purchase and use of the products.
If we enable international shipping in the future, you may be responsible for customs duties, taxes, and import fees.

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, acts of government, wars, labor disputes, outages, or carrier delays.

We may update the Site and these Terms from time to time. Changes take effect when posted on the Site with the “Last updated” date.
Your continued use after changes constitutes acceptance.

We may suspend or terminate your access at any time for any reason. Sections intended to survive termination will continue to apply.

These Terms are governed by the laws of New South Wales, Australia, and subject to the exclusive jurisdiction of its courts, unless mandatory consumer protection laws require otherwise.

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