Click & Collect available

Gift cards now available

Free Shipping ends soon!

  • Free shipping AU wide!

    Excluding International Orders

  • Hassle-free returns

    within 14 days!

  • Free help & advice

    info@shozoglobal.com

Help & FAQs

Have questions? Read our FAQs for quick answers.

Ordering

Are your products sustainable/eco-friendly?

At Shozo Global, we are committed to sustainability. Many of our products are made with eco-friendly materials and ethical sourcing practices. Check individual product pages for more details!

Do you offer wholesale or bulk discounts?

Yes! Email us at info@shozoglobal.com with details and we’ll get back to you with a custom quote.

How do I contact Shozo Global?

You can reach our team any time at info@shozoglobal.com

Shipping

Where do you ship?

We offer worldwide shipping! No matter where you live, we’ll make sure your order gets to you safely and efficiently.

 How long does shipping take?

Shipping times vary by location:

  • Australia: Standard 2 – 7 business days
  • Australia: Express 1 – 3 business days
  • International: 7–21 business days (depending on your country) You’ll receive a tracking number by email once your order is dispatched.
  • Click & Collect: Usually ready within 24 hours.

How can I track my order?

Once your order is shipped, we’ll send you a tracking link via email. You can use this link to check the status of your shipment anytime.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy on all products. If you’re not satisfied with your purchase, contact us at info@shozoglobal.com and we’ll guide you through the return process.

I entered the wrong shipping address. What should I do?

If you need to change your shipping address, contact us as soon as possible at info@shozoglobal.com. If your order hasn’t been shipped yet, we’ll update the address for you.

Can I cancel or change my order?

Orders can be changed or canceled within 6 hours of purchase. Please email us immediately if you have any changes.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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